Every business has its unique challenges, opportunities, management and staff attitudes/behaviours, customer demands and competitors.

How Buffin Learning helped a major construction company avoid a substantial loss.

A global industrial conglomerate needed to re-work a major product that had to be completed and shipped out to customers before the end of a financial quarter. The penalty for not doing so would have meant a £6m shortfall on the quarter.

Buffin Learning high performance collaborative skills coaching was used to great effect to create powerful communication and commitment between the key departments, without whose cooperation and teamwork the task would not have been achieved.

The programme involved manufacturing engineering, production, transport, sales administration, other business units and several outside suppliers and agencies.

Without effective teamwork the 240 units would not have been repaired and overhauled and shipped out to customers. The penalty would not just have been a significant financial loss, but lost customers.

The following quotes from existing and past clients have been edited to remove affiliations and company names. These can be revealed on request.

‘Learning programmes delivered by Buffin Learning have enabled us to achieve considerable commitment and influence during change producing millions on the bottom line at a variety of levels at 18 sites throughout the business.’
Manufacturing director, european bakery operation

Management Teams across all 26 UK Airports gained great business and personal benefits from the Culture Programme, especially taking 'Personal Responsibility'.
Operations director, UK airport services, global service provider

Through using the Buffin High Performance Collaborative Skills Coaching the teams consistently moved forward and pulled off a number of major projects. Without this effect the business would have lost customers and millions of pounds.
Site director, global construction company UK

‘All the training and technology in the world won’t buy you success if your people are not on board. Buffin Learning energised a committed workforce and got them thinking of their work in terms of OUR business and that is a priceless commodity.’
London-based food operations executive on receiving the top three manufacturing awards in the group for outstanding performance

Britain's Answer to Japan's Kaizen
‘We are delighted at the way David Buffin’s ‘Think Kit’ hexagon ideas-generated processed and ‘Action Kit’ encouraged all our managers to contribute and own the outcome. Contributions have given incredible sales results - 110 percent successful.
Group director, retail London

‘As employees we have moved from being laggards to role models for the group. We have got on this train and are not going to turn back. Commercial results achieved have been the fastest I have ever seen.’
On being presented with the Innovation Award by Sir John Harvey Jones.
Southern director, food processing industry

‘Passion, energy and drive are the ingredients of the Buffin learning formula in producing the results in a demanding environment.’
International HR and administrations director Minneapolis US

‘Buffin’s peak performance learning programmes “Keeping Ahead of the Game” delivered at the Marbella sales conference gave us the vision and focus to produce the results we wanted! Outstanding performance.’
UK managing director, health conglomerate Sweden

‘All our sales offices in Middle East and Far East report increases in sales performance following the programme, especially at a time of great competitive activity.’
Vice-president, Norwegian shipping line

‘The programme entitled “Handling Challenging Employees” made me think completely differently, improved my approach and prepared me for more responsibility for the future. I feel so confident.’
Head of customer services, pharmaceutical multinational

‘Productivity in our first line team increased five fold after our team learning experience with the Buffin team.’
Site manager, tobacco processor UK

‘Motivation learning is a huge challenge in industry – we chose to profile Buffin Learning because they get results and have a reputation for presenting upbeat learning programmes people enjoy.’
BBC producer, The Money Programme

‘Performance service levels went from 80s to high 90s in three months. The learning programme saved the contract.’
Operations director, national customer service business, global fast food chain

‘Comprehensive professional and leading edge facilitation techniques and methods provided our top level people a development strategy prior to the election. It really paid off and helped plans in the culture more forward.’
Operations director, flour milling company Johannesburg

‘Fantastic programme delivered – huge return on the investment. This needs to go across the whole business.’
Site director, transport services and catering

'Great results, best performance in the business, coming from 30 different nationalities – now less absenteeism and more creativity – the place is alive! Top award for producing the performance matrix, one of the best ideas (top ten) selected for use across the globe.’
General manager, rail services

‘The ECB national coaches benefited from the Buffin learning experience and I feel that the principles of the process will lead to a raised level of awareness among coaches at all levels.’
Coach educational manager, Cricket Board

DAVID BUFFIN – appreciation of the puppets
‘Children with Leukaemia – Battersea Power Station 2000, 2001, 2002, 2003, 2004.’ Children’s annual party –
‘Huge, huge thanks for your talent and time in helping to entertain and educate our children with your marionettes. Your support in this way means a great deal to us and the children love you for it. ‘
Ann Amaya Torres, chairman, Children With Leukaemia

Case History

Testimonials